Organizational Survival in 2020 with 20/20 Vision using Quality Management Principles
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” The now famous quote by Leon C. Megginson has never been so relevant today as it was when he wrote this in the early 1980’s.
Many organizations has contingency plans in place for most of the known, and some unknown emergencies to keep investors, insurance companies and relevant stakeholders satisfied. Many large, successful and well established entities did not envisaged the impact and scale of change that would determine their sustainability or downfall.
The Coronavirus disease (COVID-19) was unexpected. The impact was unexpected. The virus has thrown the world in to survival mode on a scale never before seen in our lifetime.
Normally changes are intended to be beneficial for organizations now the priority is survival. Leadership is pivotal in managing changes that supports the strategic direction of the organization.
It is back to basics and should start with ISO 9001:2015 Clause 4.1 Understanding the Organization and its Context.
The organization needs to determine, following a risk-based approach, current external and internal issues that are relevant to its purpose and its strategic direction and that has the potential to affect the organization’s ability to achieve the intended result(s) of its Quality Management System.
Once the changes has been identified consider the following key points;
- the real purpose of the change and any of its potential consequences,
- the integrity of the Quality Management System,
- the availability of resources,
- the allocation or reallocation of responsibilities and authorities,
- the change shall be carried out in a planned and systematic manner.
Your organization should maintain and retain all documented information which is necessary to support the change processes to the extent necessary to have confidence that the processes are being carried out as planned. Nothing so costly and time consuming as to keep on reinventing the wheel.
When revising your Management of Change Policy or Procedure the following key areas has to be addressed comprehensively;
- Self-assessment of the Quality Management System
- Suppliers – asses and understand their ability to be part of your strategic changes and direction.
- Flexibility, involve all stakeholders. Include all and everyone it is just a basic organizational concept that’s important across departments.
- Communication, again involve all stakeholders and ensure it is two way.
Lastly, survival is not a program it is a process and the way your organization is managing change should be solidly focussed on to the ISO 9001:2015 Standard framework and religiously following a PDCA approach.